You are limited to JIRA fields (generic / custom). You can display any field of the JIRA fields.Īdding instructions is limited to text at the top of the page and hintsfor individual field. Your JIRA Service Desk subscription - visitors to the customer portal do not need JIRA user account in order to submit a request. Using JIRA Service Desk gives you access to a lot of great features like queues, built-in approvals and SLAs. JIRA Service DeskĪnother possible solution is JIRA Service Desk – Atlassian’s answer to request management. You may want to create a dedicated user for this purpose. TIP: You will have to specify a user as a reporter for each of these issues. You cannot embed the form onto your own web page. You are limited to selecting among previously created custom fields for your form fields. It’s great for bug reports, as can also capture environmental details such as browser and page.Ĭan only add a single set of instructions at the top of the page. You can have different issues collectors for each issue type. The issue collector is simple to get up and running (must be done by a JIRA administrator). Visitors to your web site do not need JIRA user account in order to submit a form. When users click this trigger tab a JIRA feedback form is created which subsequently creates a JIRA issue when they submit the form. The issue collector creates a tab on the side of your webpage. The first possible solution is the easily-overlooked issue collector. But don't take our word for it - give it a try! JIRA Issue Collector We may be a bit prejudiced, but we think that after exploring the options, you'll agree that ProForma, with its seamless Jira integration and intuitive form builder, is the way to go. This article explores several options for creating Jira issues from web forms. That’s why online forms and JIRA make such a potent combination: you have the data-collecting power of a well-designed form, backed by a JIRA workflow. Tools like Google Forms and Survey Monkey can aggregate the data collected, but if the data is related to a request, it doesn’t really help move the process along. But then what? Most of the limitations of web forms come into play after the user hits the submit button.
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